Overview :

Elimvia values your privacy. This policy explains how we collect, use, and protect your personal information when you use our platform, mobile app, and related services. By accessing Elimvia, you agree to this policy.

We collect only the data needed to provide learning, tutoring, and management services effectively. Your information is stored securely and used transparently.

Information We Collect :

• Account information such as name, email, phone number, and password.
• School or tutor details, if you manage classes, institutions, or training centers.
• Payment information for course purchases or subscriptions.
• Learning progress, enrolled courses, and quiz records.
• Device data such as IP address, browser type, and session activity for security and analytics.

How We Use Your Information :

• To create and manage your learner or tutor account.
• To process subscriptions, course enrollments, and secure payments.
• To improve platform features, usability, and content recommendations.
• To provide customer support and respond to technical requests.
• To communicate updates, offers, and policy notifications.

Information You Provide Voluntarily :

You may provide additional data when filling out forms, submitting feedback, or applying as a tutor or institution. This information helps us customize your experience. You can request its removal at any time.

Information Sharing :

We do not sell or rent your personal information. Data may be shared only with:

• Service providers handling payments, hosting, and analytics.
• Schools, tutors, or institutions you choose to interact with on the platform.
• Legal authorities when required by Kenyan law.

Data Protection and Retention :

We use secure servers, SSL encryption, and restricted access controls. Your data is retained only as long as needed for the purposes described or as required by law.

Your Rights :

• Access, update, or delete your personal data.
• Withdraw consent for marketing communications.
• Request a copy of your stored data in a portable format.

Cookies and Analytics :

Elimvia uses cookies to improve user experience, save preferences, and measure engagement. You can disable cookies in your browser settings, but some features may not function properly.

Children’s Privacy :

Our platform supports learners of all ages. For users under 18, registration and use should be supervised by a parent, guardian, or school. We do not knowingly collect data from minors without consent.

Updates to This Policy :

We may update this policy to reflect system, legal, or feature changes. All updates will appear on this page with a revised date. Continued use of Elimvia means you accept the updated version.

Contact Us :

For questions, data requests, or complaints, contact us at:

• support@elimvia.com
• +254 718 505 072
• FortyHives HQ, Riverside Drive, Nairobi, Kenya